Shipping policy

Last Updated: December 21,2024

This Shipping & Delivery Policy is part of our Terms of Service ("Terms") and should be therefore read alongside our main Terms: Priyaan.in/terms/

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

At Priyaan, we strive to provide a smooth and reliable shopping experience, from browsing our ethnic apparel collection to receiving your order. Please find below our Shipping Policy, which outlines the delivery methods, timelines, costs, and other important details.

1. Free Domestic Shipping

We are proud to offer free domestic shipping for all orders within India. Whether you're shopping for traditional kurtas, sarees, or stylish ethnic wear, your order will be shipped free of charge when delivered within the country.

2. Order Processing Time

  • Orders are processed within 1-3 business days after receiving payment.
  • Orders placed after business hours, weekends, or public holidays will be processed on the next available business day.
  • If there are any delays in processing, you will be notified via email.

3. Domestic Shipping (India)

  • Free Standard Shipping: All domestic orders are eligible for free standard shipping, which typically takes 5-7 business days.
  • Express Shipping: We also offer express shipping for a fee, with delivery within 2-4 business days.
  • Shipping Times: Delivery times are estimates and may vary due to factors such as weather or holidays.

4. International Shipping

  • International Orders: We ship worldwide! International shipping rates and delivery times will vary based on your location.
    • International Shipping Time: Typically 7-14 business days.
    • Shipping charges will be calculated at checkout based on the destination and weight of the package.
    • Customs duties, taxes, and any additional charges are the responsibility of the customer. These charges are not included in the shipping fees and may vary by country.

5. Shipping Costs

  • Domestic (India): Free shipping on all domestic orders.
  • International: Shipping fees will be calculated at checkout based on the destination, size, and weight of your order.

6. Tracking Your Order

  • Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to track your package’s status.
  • For any questions related to tracking, feel free to contact us at ajfashion0074@gmail.com.

7. Address Accuracy

  • Please ensure that the shipping address provided at checkout is correct and complete. We are not responsible for any shipping delays or lost orders due to incorrect addresses.
  • If you notice any errors in your address after placing the order, please contact us immediately at ajfashion0074@gmail.com. Once your order has been shipped, we cannot modify the address.

8. Delivery Delays

While we aim to deliver your items as quickly as possible, delivery times may be affected by factors such as:

  • Severe weather conditions
  • Public holidays
  • Customs delays for international orders If your package is delayed or hasn’t arrived within the estimated timeframe, please reach out to us, and we’ll assist you in tracking your order.

9. Lost or Damaged Packages

  • Domestic: If your domestic order is lost or arrives damaged, please contact us at ajfashion0074@gmail.com. We will work with the carrier to resolve the issue and ensure you receive your order or a replacement.
  • International: For international orders, we recommend purchasing shipping insurance to protect your items during transit. We are not responsible for lost or damaged items if you choose not to purchase insurance.

10. Shipping Insurance (Optional)

For added protection, we offer shipping insurance for all orders, which covers the cost of your purchase in case of loss or damage during shipping. This option is available during checkout. If you opt out of insurance, please note that Priyaan is not responsible for lost or damaged items.

11. Shipping Restrictions

  • Currently, we do not ship to P.O. Boxes or APO/FPO addresses for some destinations.
  • Some countries may have shipping restrictions. If we are unable to fulfill an international order, we will notify you and provide a full refund.

12. European Union 14-Day Cooling-Off Period

For customers in the European Union, you are entitled to cancel or return your order within 14 days from the date of receipt, as part of your consumer rights. For more information, please refer to our Return & Refund Policy.

13. Contact Us

If you have any questions regarding shipping or need assistance with your order, please don’t hesitate to contact us: